Ali Latorre

Implemented Salesforce Sales Cloud for 250 business development and marketing team members, replacing a 15-year old legacy SQL based CRM system for a construction company.

Implemented an external investment attraction partner portal via Salesforce Experience Cloud to enable information sharing and deal collaboration for an investment attraction firm.

Optimized the sales quoting process within a manufacturing organization and rebuilt the Salesforce Configure Price Quote (CPQ) data model, saving over $160,000 in annual data storage costs, improving time to create quotes by 50%, and increasing adoption by 36%.

Led the implementation of an enhanced CRM infrastructure that enabled personalized fundraising strategies for a technology nonprofit, contributing to our end-of-year campaign that reached 110% of its fundraising goal.

Built and configured over 700 features, enhancements, integrations, and reports on different systems such as Salesforce, SharePoint, Power BI, reports, SQL databases, and in-house applications to meet business requirements and improve processes.

Managed the planning, delivery, and execution of multiple healthcare IT projects totaling over $2.5 million.

Managed over 3,000 use cases, 30 testers across 10 business groups, and worked with internal stakeholders and external service providers to transition over 1,400 users, 3,500 file templates, and over 70 million documents from legacy mainframe content management processes into a cloud-based system for a healthcare services provider.

Built new tools, optimized processes, and delivered solution improvements across construction, business development, marketing, healthcare, facilities and real estate, and investment attraction industries.

Achieved an average cost savings of 28% on software spend and licensing by evaluating internal usage, negotiating agreements, and identifying alternative solutions within an investment attraction firm.

Achieved an average satisfaction rating of 98% from leaders on post-implementation of process improvement and technology implementation projects within facilities and real estate domains for a financial services institution.

Enhanced IT implementation processes and service delivery times across various organizations by introducing business analysis methodologies and project management practices.

Delivered systems training tailored to various audiences, from students to executive leadership roles, representing over 600 team members.

Managed and/or mentored 12 business and technical analysts ranging from junior to senior.

Over 14 years of technology experience in public sector, private sector, and nonprofit organizations

Technical business analysis, data analysis, machine learning, technology implementation, reporting development, operations support, systems training delivery, and change management

Salesforce implementation, Salesforce architecture, administration, and day-to-day operations: Sales Cloud, Pardot Marketing Cloud Account Engagement, Configure-Price-Quote (CPQ), Experience Cloud, Non Profit Success Pack (NPSP)

Salesforce Certified Administrator, Business Analyst, Platform App Builder, and Sales Cloud Consultant

Experience in implementing, migrating, and managing third party and in-house systems across verticals and business units: CRM, ERP, document management, facilities management, field services, healthcare, investment attraction, economic development, human resources, digital engagement

Experience in people management, motivating teams, learning and development, workforce planning and strategy

Proficient in SharePoint, Jira, SQL, Power BI, Excel, Google Sheets, Google Data Studio, Python, Tableau

Certified Scrum Master; adept in Agile, Scrum, Waterfall methods

ITIL Certified

Master of Business Administration, University of Alberta

Bachelor of Science in Computer Science with specialization in Software Technology, Cum Laude (with honors), De La Salle University (DLSU)

Certificate, Human Resources Management (with distinction), University of Alberta Online and Continuing Education

Certificate, Data Science, Northern Alberta Institute of Technology (NAIT)

Certificate, Machine Learning Technician, Alberta Machine Intelligence Institute (amii)

Professional Citation, Business Analysis, University of Alberta Faculty of Extension

Ali is a nickname (and my preferred name)

I have a Golden Retriever named Mango who loves pats, people, and plates (of food)

I speak fluent English and Filipino, and can also understand some French, Spanish, and Japanese words & phrases.

I can play a (very small and basic) repertoire of tunes on the harmonica, electric keyboard, guitar, and ukulele

I bake when I'm bored at home: bread, cookies, cakes...you name it

I upcycle when I can from crafts to fabric to wood products

I've been told I'm a fast swimmer in the pool

I recently started making themed wreaths in my spare time

I have fruits, vegetables, and flowers in my backyard garden which all thrive in the warm months

I'm always looking for the next city to visit and experience

I casually collect Pokemon cards from vintage to modern sets; my favorite collection is my all hologaphic National Pokedex

Favorite video games: everything Pokemon, Runescape, Chocobo's Dungeon 2, Final Fantasy, Monster Rancher, Patapon, Dance Dance Revolution, Just Dance, Stardew Valley